Frequently asked questions

LootBuy is an online shop that sells game accounts for Fortnite and Brawl Stars. Every account in the catalogue is presented from its real contents — the cosmetics it holds, the progress it has, the numbers that matter — so you can see what you are buying before you pay.

Fortnite and Brawl Stars. Those are the only two we sell today.

Pick an account from the catalogue, check its contents on the product page, and go through checkout. Once your payment is confirmed, the purchase appears in My purchases and the account details are released to you there.

Delivery is automatic. As soon as your payment is confirmed and the account is prepared, the details are released on your order — normally straight away.

Occasionally an order needs a check before anything is released. When that happens the order says so, nothing is lost, and support takes it from there.

On this site, in your purchase area, on the order itself. We do not send account details by email, by chat, or through social media.

Open My purchases. You can reach an order from its own link, and you can sign in with the email address you bought with to see everything purchased from that address.

Full Access means you receive the account together with access to the email address linked to it. That is what lets you change the account's password and its security settings yourself.

Secure it, as soon as you have access. Change the game account's password, turn on two-factor authentication where the publisher offers it, and review the account's connections and remove any you do not want. The Help page walks through it.

No. Never share the login, the password or the linked email with anyone — including anyone claiming to be from LootBuy. We never ask you for an account password.

If it is about an order, open the order and use I have a problem with this order. That starts a conversation with the order attached, which is the fastest route because we can see exactly what you bought. For anything else, the contact details are on the Help page.

Within 12 hours. The exact response time and every way to reach us are on the Help page.

On the order, using I have a problem with this order. Describe what happened and add a screenshot where you can — it usually saves a round trip.

Report it through the order's support conversation and tell us exactly what happens — the error you see, and a screenshot if you have one. We verify it. Where the problem is confirmed and covered, we arrange a replacement.

Report it the same way, with evidence of the difference. Support reviews the case and decides what happens next; the outcome is not chosen automatically.

It is a commercial promise we add on top of your legal rights. If you report a covered problem within 24 hours of receiving the account, we review it, and where the problem is verified and covered we provide a replacement.

It does not shorten or replace the rights consumer law gives you. The full text is in our Terms.

LootBuy does not offer voluntary refunds — the remedy we offer is a replacement under the warranty above.

That does not affect the rights consumer law gives you, which we cannot and do not sign away. Refunds and remedies and your statutory rights in the Terms set out both.

LootBuy does not offer a voluntary cancellation policy of its own. Where consumer law gives you a right to withdraw from a contract, that right applies as the law provides; the Terms explain how it works for accounts that are delivered immediately.

No. LootBuy is an independent shop. We are not affiliated with, endorsed by or authorised by Epic Games or Supercell, and all game names, logos and trademarks belong to their respective owners.

Yes. Every game account remains subject to the publisher's own terms, and publishers reserve the right to limit, suspend or close accounts. LootBuy does not control those decisions and cannot promise they will never happen.

What you can do is keep the account secure and avoid cheats, exploits and payment disputes on it.

Online payment is not switched on yet. When it is, the checkout will show exactly the methods that are available — it never offers a method it cannot process.